IT Application Management Services (AMS) offer several advantages for small and medium-sized enterprises (SMEs):
1. Cost Efficiency: Outsourcing IT AMS allows SMEs to access expert support without the expense of maintaining a full in-house team, leading to significant cost savings.
2. Scalability and Flexibility: AMS providers offer scalable solutions that can adapt to the evolving needs of SMEs, ensuring that support levels align with business growth and changing requirements.
3. Access to Expertise: Partnering with an AMS provider grants SMEs access to a team of professionals with specialized knowledge in IT applications, enhancing system performance and reliability.
4. Enhanced System Performance: Regular monitoring and maintenance by AMS providers help maintain optimal system performance, reducing downtime and improving user satisfaction.
5. Focus on Core Business Activities: By delegating IT system management to AMS providers, SMEs can concentrate on their core business operations, fostering innovation and growth.
6. Proactive Maintenance: AMS providers offer proactive monitoring to identify and address potential issues before they impact business operations, ensuring continuity and stability.
In summary, IT AMS enables small and mid sized companies to leverage expert support resources in a flexible way, leading to cost savings, improved system performance, and the ability to focus on strategic business initiatives.
Sample Customers & Outcomes:
•Mid-Sized Chemical Company - 5 SAP resources to supplement their COE needs and accelerate innovation
•Large Distribution Oufit - 30 IT resources ranging from network engineering to tableau to SAP skills - reduced in-house costs by 50% while achieving 85% productivity of in-house resources
•Mid-Sized Manufacturer - 4 SAP resources - backfilled key reaources who were needed nearly full-time for strategic initiative
•Mid-Sized Chemical Outfit - 2 SAP resources to help onboard an acquisition onto their global ERP system
•Large Manufacturer - 3 Salesforce resources to quickly help in-house team meet critical business golive date
•Small Retailer - 1 data warehousing resource to help finance better adopt a recently implemented budgeting and planning tool
•Mid-Sized Manufacturer - 3 SAP warehouse management resources to help with change management associated with a recent implementation that had post go-live problems
•Mid-Sized Consumer Products - 2 Oracle resources to help business update business process functionality in their ERP - saving 50% of hiring a systems integrator